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FAQs - Frequently Asked Questions
  1. General:

    1. Q:

      Is it safe to shop at your website?

      A:

      Yes. Here at Pro Audio Boutique we have taken extra precaution both in the code and framework of our site as well as our back-end processes to protect your personal information.

      Some of those strategies include:
      • SSL Secure Server Our site includes a 128 bit SSL certificate that is used by our store's shopping cart system (SSL) server technology.
      • Manual processing Every order placed online is processed manually in order to take extra care with any details or requests prior to shipping.
      • Fraud prevention steps We go above and beyond to avoid fraud at Pro Audio Boutique. The extra steps to validate credit card information are measures taken to protect us all. For example, all payments go through our AVS (Address Verification System) to protect both the customer and us.  Secure purchasing equals less fraud, better pricing and peace of mind.
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    2. Q:

      I'm building a studio from square one. Where do I start?

    A:

    First and Foremost...call us...and talk to us, let's see if We are the right match for you:

    1. Call us Toll-Free 1.888.573.8397 or shoot us an Email to discuss how to best put together a studio to fit your needs and most importantly your budget.
    2. We will help you choose the gear that will best suit the sound you are after. With some many choices for gear these days, it can overwhelming, but we have years of hands on experience.
    3. We will send you a proposal to study and help you with your final research. We also want to save you valuable time by getting the right products the first time.
    4. When you're ready, we will help you arrange payment via the most convenient means possible
    5. We make it happen. At this point, you will get the best support, making sure your gear arrives quickly, safely, and ready for go! Don't think your experience ends there...we offer some of the best and most knowledgeable technical support in the industry. As we have mentioned in the "About Us" section. Business hours really do not exist here at Pro Audio Boutique. There is a good chance, if you call us for example at 10:00 on a Saturday night we pick up the phone to get you back on track!
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  2. Q:

    Where are you located?

    A:

    We are located 4 hours East of Nashville, Tennnessee or 4 hours West of Raleigh/Durham, North Carolina in the beautiful mountains of Eastern, Tennessee.

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  3. Q:

    What are the benefits of having an account with Pro Audio Boutique?

    A:

    Having a ProAudioBoutique.com account allows you to take advantage of all of the features of our site to help you get your gear effortlessly.

    Some features include:

    1. Storing account information for convenience
    2. Saving shipping addresses and payment information
    3. Creating wish lists
    4. Taking advantage of promotional coupon codes
    5. View order history
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Payment:

  1. Q:

    Do you offer financing?

    A:

    No, at this time we do not offer any kind of financing

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  2. Q:

    What forms of payment do you accept?

    A:

    We accept PayPal, American Express, Visa, MasterCard, and Discover credit cards. Online orders typically process within 24 hours of order placement. Additional payment methods include check, cashier's check, PayPal and bank wire. There is a 5–7 business day hold placed on all checks received. Merchandise can be held for a reasonable amount of time without payment. Prices and available inventory are subject to change until an order is confirmed and paid. See Terms and Conditions for more information

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  3. Q:

    Do I have to pay Sales Tax on items I purchase?

    A:

    Pro Audio Boutique collects sales tax for shipments in Tennessee. Partial and complete tax exemptions may be applicable. Contact us directly for details.

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Ordering:

  1. Q:

    How do I place an order?

    A:

    We strive to do our best make sure the ordering process quickly and smoothly. To get started buying from ProAudioBoutique.com, follow these simple steps:

    1. Find the items you want. We have developed several ways for you to find the products that you want. You can use the quick search located in the top right corner of every page. You can also use the Mega Navigation Menu at the top to browse all available products on site.
    2. Add the items to your cart. If you would like to purchase an item, click the “Add to Cart” button located on the category or product page. If you want to check on the items in your cart click the “My Cart” link at the top right of every page.
    3. Proceed to checkout. View your shopping cart and make sure that you have all of the items you wish to purchase. Click the “Proceed to Checkout” button.
    4. Sign-in, create account or checkout as guest. If you have an existing VintageKing.com account log-in with your email and password. If you are new to ProAudioBoutique.com you can create an account or checkout as a guest. We highly recommend creating an account to take advantage of all of the features of our site.
    5. Enter address information. Enter your billing and shipping address.
    6. Choose shipping method. If your purchase qualifies, make sure you select the “Free Shipping” method. If not, or if you would like to expedite your shipping, choose the shipping method that suites you best.
    7. Enter payment information. How would you like to pay for your order? At ProAudioBoutique.com we accept American Express, Visa, Mastercard and Discover credit cards. In addition to using your credit card you can pay with your Paypal account.
    8. Review and submit your order. Be sure to check the accuracy of all of the information before submitting to ProAudioBoutique.com and click “Place Order”
    9. Sit back and let us do the rest. Shortly after you click “Place Order” you will receive an email confirming your order. You will receive another personalized email when your order is shipped along with a tracking number. If you do not receive an email please contact us as soon as possible.
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  2. Q:

    Where can I check the status of my order?

    A:

    After placing an order, you can view the status of your order 24 hours a day by clicking the "My Account" link at the top right corner of every page of ProAudioBoutique.com. From there, you will be able to view information about your order.

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  3. Q:

    Can I cancel my order?

    A:

    In-stock items normally ship within 24-72 hours after an order has been placed. If payment method is by credit card, your card will be charged as each item is shipped. We will accept cancellation of your order for items that have not shipped or that are on back-order. Once the items are shipped, no cancellation will be accepted, but you may return the goods to Pro Audio Boutique for a refund. However, you will be responsible for all shipping costs to you and return shipping costs to us. For orders paid by check, please allow two weeks to receive your refund check. Up to a 20% restocking fee may apply to special ordered or opened items. Used items are subject up to a 10% processing fee if cancelled before delivery.

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Products:

  1. Q:

    What is a "new" item?

    A:

    A new item on our site is just as it sounds, brand new, factory sealed in its original box! Items listed as new have not been opened or altered in any way. We take this very seriously at Pro Audio Boutique.

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  2. Q:

    What is a "used" item?

    A:

    A "used" item is a product that has been formerly owned by someone else, and either sold to us, or traded in toward the purchase of other equipment. Some used items are relatively new; their owners only part with them so that they can 'trade-up' to something else they have their eye on. Even though used items are sold "as is". All of our used item are checked out and fully tested before being put back on the market.

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  3. Q:

    What is a "open box demo" item?

    A:

    A "open box demo" item simply means we've had it out of the box to demonstrate to another customer on site or sent to their premises to hear in their own studio for a few days, therefore it is no longer factory-sealed. All open box demo items we sell come with a full manufacturer's warranty and have been evaluated tested and are in perfect working order before we ship it to you. No need to worry as you will have peace of mind knowing that our return policy applies to all demo items.

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Returns:

  1. Q:

    Can I return an item?

    A:

    No Problem! We strive to offer a hassle free return policy. If there is a problem with your order or you are not 100% satisfied, please contact us immediately so that we can promptly resolve it for you.

    Returns within 30 days of delivery are eligible for store credit (less shipping costs). We do not offer refunds beyond 30 days after delivery. A small number of items are not returnable, check out our  return policy for details.

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Shipping & Delivery:

  1. Q:

    How will my items be delivered?

    A:

    We ship via UPS, Fed Ex or USPS. In some circumstances, we can provide you with all viable options to best suit your shipping needs.

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  2. Q:

    Do you ship internationally?

    A:

    Yes! Shipping internationally is no problem but due to manufacturer restrictions, certain brands cannot be shipped outside of the United States. Please call us to find out if the item(s) you are interested in can be shipped internationally. We can ship to any locations that use a US Postal ZIP Code such as US Military addresses, Puerto Rico or the Virgin Islands etc.

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  3. Q:

    Do you offer free shipping?

    A:

    Definitely! We offer free shipping on orders over $100 within the continental USA. Here are the criteria for orders that ship free:

    1. Free shipping offered when you order online only.
    2. Free shipping available inside continental US Only via UPS or FedEx Ground. Express shipments will involve additional fees.
    3. Canada: Unfortunately, we cannot offer free ground shipping to Canada as it falls under an international rule. In the event you have selected this option, we will notify you with your shipment cost.
    4. Both Alaska and Hawaii do not qualify for free shipping but we will work with you on splitting the shipping cost in half to make sure you get your gear at a reasonable shipping rate.
    5. Ineligible orders include demos, purchase orders, business to business, over-sized or overweight items.
    6. Free shipping may not be combined with other offers or discounts
    7. If you return your purchase, the cost of shipping will be deducted from any refund or account credit.
    8. You will be contacted in the rare event that you've chosen an item that does not qualify for this offer.
    9. Please contact us with any questions regarding item eligibility.
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  4. Q:

    What do I do if my package is damaged?

    A:

    If your package is damaged, you MUST contact us within 14 days from delivery. Contact Us 7 Days a week from 9AM to 11PM Eastern Time. Email: info@proaudioboutique.com or call 1.888.573.8397.

    Please be aware that boutique recording gear is susceptible to damage during transit. We take great care to prevent damaged items and pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.

    Duties and tax for warranty and damage replacement items

    Even though you may have paid shipping, taxes or duty on your original order, it is important to UNDERSTAND that your government may impose duties and taxes for warranty items or replacement items damaged during shipment from the United States for the new order. You (the customer), are solely responsible for shipping charges, taxes, and duties, once goods arrive in your country.

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  5. Q:

    I received my product and it does not work, what do I do?

    A:

    Though it is rare there are problems occurring with your purchase, should you experience any difficulties with something not working as it should, please DO NOT HESITATE to contact us immediately toll-free 1.888.573.8397. We will do everything we can to fix the situation. We know it is a bummer when things do not work, so we want to make sure your well taken care of, if this kind of situation occurs.

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